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Contact and support
Email Oomvoo support about a music video, credits, a refund, a privacy request, a song rights complaint or a safety report. We reply within 3 business days.
Updated November 12, 2026
Email support
Write to support@oomvoo.com. We reply within 3 business days. Include the email address of your Oomvoo account so we can find it quickly.
Credits, billing and refunds
For a missing credit, a failed video, a charge you do not recognize or a refund request, email us with your account email and the approximate time of the purchase or video. Refund rules are on the Refund Policy page; you can also manage receipts from your account page.
Privacy and deletion requests
To access, correct or delete your data, email us from your account address. Uploaded songs and generated videos are deleted automatically after 7 days, and we process verified account deletion requests within 7 days.
Report abuse
Report a song used without permission, a video that copies a real person, content involving minors, or other abuse to support@oomvoo.com. Include the video link or other reference, what happened, how to contact you and, where relevant, evidence that you hold the rights. Do not send identity documents, passwords or unrelated private files. We investigate, restrict disputed content when appropriate, keep the evidence we need and offer a route to review. Serious or repeated infringement can lead to suspension.
Protect your information
Oomvoo staff will never ask for your password or full card details. Be careful with messages that claim to come from Oomvoo but ask for them.
Copyright complaints
For a copyright notice, identify the copyrighted work and the allegedly infringing material, provide contact details, a good-faith statement that use is unauthorized, a statement that the information is accurate and you are authorized to act, and a physical or electronic signature. Send it to support@oomvoo.com. This support channel is not a representation that Oomvoo has a registered US DMCA agent or qualifies for a safe harbor. We consider disputes and restoration requests under applicable law.